Jason VanLue Shop


Frequently Asked Questions


Shipping

How long does it take for my order to arrive?
Shipping within the Continental US should arrive within a week. International order can take up to 3-5 weeks to arrive.

What shipping methods do you use?
USPS / FedEx / UPS depending on the products ordered.

How much does shipping cost?
All orders inside the US are shipped at a flat rate of $5. Shipping to the rest of the world is a flat rate of $12.

How often do you process orders?
I process orders 1-2 times per week. You should receive an email from me once your order has shipped.

Do you ship international?
Yes, for a flat rate of $12.

Do you pay for return shipping or does the customer?
I will only pay for return shipping on damaged goods.

Returns

Do you accept returns if a customer just doesn't like a product?
No, all sales are final.

Do you accept returns if a product was damaged in shipping?
Yes, I will accept returns for non-customer damaged products. Please send me an email with a description and photos of the damage.

Is there a time frame for accepting returns?
I will accept return up to 14 days after you receive your product.